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HELP

Orders FAQs

General

Order

Shipping

Rewards

Click and Collect

Can I buy shoes online without trying them on?
Buying shoes online without trying them on is not a problem if you know your size correctly. This is because, in Bangladesh, almost every shoe company follows a standard sizing system.
How do I place an order on Apex?
Easy!
Following are the steps to place your order successfully:
Step 1:
Go to the product details page and click “Add to cart”
Step 2:
Select the color & Size
Step 3:
Click Buy now
Step 4:
Place Address
Step 5:
Select Payment methods (Here customers also get the Apex Reward Points option)-To apply the voucher, click “View Offer”
Step 7:
Confirm your order.
That is it! You are all done.
If you need any help along the way, give us a call at +880 – 9617223344, every day from 10:00 a.m. to 7:00 p.m., so we can talk you through it.
Can I place an order for a product that is out of stock?
We regularly update our product range with new items, but occasionally, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you will be the first to know when it’s back in stock.
Where do I get the size guide?
You will get the size guide in the product details section.
I was disconnected from the Internet while my order was being processed. How do I complete my order?
If a Thank You screen has not been displayed, it means your order hasn’t been processed. Restart the process and try again.
Are these prices equal to the MRP? Is there any extra tax?
All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in Bangladesh.
How do I check the status of my order?
Please tap on the “My Orders” section under the main menu of the website to check your order status.
How can I pay with Apex Rewards points?
Step 1:
Go to the product details page and click “Add to cart”
Step 2:
Select Color & Size
Step 3:
Click Buy now
Step 4:
Place Address
Step 5:
Select Payment methods (Here you will get the Apex Reward Points option)
How can I use the voucher code?
Step 1:
Visit apex4u.com
Step 2:
Login/Register yourself with your voucher code received mobile number/email id
Step 3:
Add your desired products to the shopping cart
Step 4:
Once you finish adding your products, Click ‘View Cart’
Based on your bill amount, type the voucher code and click ‘Apply Coupon’
Step 5:
Please select payment mode Cash on delivery
How do I know the material details of the product?
Please check the material information on the product details page.
How can I check if Apex delivers to my area code?
Apex delivers all over Bangladesh.
How are orders placed on Apex delivered to me?
All orders placed on Apex are dispatched through our own courier service – Apex Logistics, or through other courier partners.
What will be the delivery charge?
The delivery fee is 80 BDT within Dhaka and 100 BDT outside of Dhaka.
Does Apex deliver products outside Bangladesh?
At this point, Apex delivers products only within Bangladesh.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order’s delivery.
How many times will exchange be available?
An exchange can be done once.
Which products cannot be exchanged?
Discounted products and undergarments cannot be exchanged.
Where can I exchange my product?
You can exchange the purchased items through any Apex’s own retail outlets under the terms of this Exchange Policy.
Is it possible to process exchange requests through a call centre?
Apex will not accept any exchange requests through the call center. You need to place exchange requests through email at customercare@footwearltd.com