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HELP

General FAQs

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How do I create an account on Apex?
You can create an account on Apex by entering and verifying your mobile number. Click on “Register” and fill up the form to create your Apex account.
How do I log in to Apex? I used to sign in with email, Google/Facebook.
For older users of Apex who used to log in via email/Google/Facebook, enter your mobile number and OTP, then select your method of login under “Already have an account?”. Once you have entered the details, you will be logged in to your account. Next time, you can use your mobile and OTP for easy login.
Why am I asked for a password after entering the OTP while trying to log in?
Apex security policy sometimes requires you to enter your password if you have not logged in with an OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.
Can I still use a password to log in to Apex?
You can log in with your mobile number and password. This works if your mobile number is verified on your account. To log in with your mobile number and password, enter your mobile number and click “Continue”. On the OTP page, you will find the option to log in with a password. However, it is highly recommended that you log in with an OTP for convenience and security.
What if I do not receive an OTP due to poor network connectivity?
If you are not receiving an OTP, use the “Login with password” option to log in to your Apex account. You will get the OTP by email too.
How do I recover my account?
You can go to the account log-in option and select ‘Forgot Password’. You will receive an email with a password recovery link at your registered email address.
How can I change the mobile number that I use to log in to Apex?
You can log in to your account and change it from Profile > Edit Profile.
Why is my account locked?
Apex locks your account for a specified time period or permanently in case there are too many failed login attempts. This is for the security of your account. You should be able to gain access to your account by resetting your password or calling customer care for further help.
How do I register for Apex Rewards?
If you have made a purchase of Tk. 1700 or above, our store manager will register you for the Apex Rewards Program with your phone number. We have created this program only for our regular/loyal customers, who will be able to enjoy the perks of discounts or offers designed especially for them.
Please see the link – https://apex4u.com/apex-rewards